Wicotel FAQs With Faces t

Frequently Asked Questions

Got a question? We’re here to answer. If you don’t see your question here, drop us a line on our Contact Page.

How do I check coverage in my area?

We cover Kameelfontein, Roodeplaat, Kameeldrift East, Waverly, Derdepoort, East Lynne and Rietfontein. For more assistance get in contact with our sales team as we are always growing our network.

When will Wicotel bill me?

You’re Wicotel bill will be provided to you on the 1st of the month.

How do I upgrade or downgrade my service?

Log your request for change of service with our sales team.

Immediate upgrades are available on all our packages..

For any assistance logging the change of service request please contact our customer service team sales@wicotel.co.za

012 136 0000

How long does installation take?

Our wireless installations usually take 4-6 hours with a visit from our super technical team on-site.

You place the order, we will meet you at your place.

Payment Methods

Payments can be made either through EFT or debit orders.

Can I use my own router?

Yes! We will always try to use your existing devices to save you cost.

Frequently Asked Technical Questions

What Affects my Wi-Fi Performance?

Your neighbors’ Wi-Fi may impact your speed

Wi-Fi at certain ranges are like really congested highways. If you use a 2.4 GHz router and live in a densely populated area, like an apartment complex or a long row of townhomes, your neighbors’ Wi-Fi networks could interfere with yours. This bogs down the network and may negatively impact device performance.

If multiple wireless networks are competing for the same channel, this can cause problems. To fix this, you may want to change your router’s wireless channel.

WifiInfoView is a free tool for PCs that shows you information about the Wi-Fi networks in your neighborhood, including their frequencies and signal channels. Once downloaded, access the Channel header and sort by Wi-Fi channel. You should be able to see if channel 6, for example, looks cluttered and you should consider switching to channel 1.

For a Mac, hold down the Option button and click on the Wi-Fi icon. Then, select Open Wireless Diagnostics. Select Window, then Scan, then Scan Now and your computer will indicate the best 2.4 and 5 GHz channels for your router.

Wireless Interference from other devices

Your walls may be affecting your signal

Wi-Fi signals are capable of passing through walls and other obstacles relatively easily – in theory. But in reality, some walls, like concrete (think: dorms), are thicker and may cause the slowing down or blocking of signals. Basic building materials like drywall, plywood and glass are easily penetrable, but harder, denser materials, such as brick, metal, tinted glass, or stone, may cause problems. If your building’s walls are made up of these materials, which can be common in older buildings, your wireless speed and range may be compromised. Metals absorb Wi-Fi signals.

Household appliances could be the culprit, too

Some smaller household appliances can contribute to wireless interference, including cordless phones, baby monitors and even your microwave. Depending on the severity of the obstruction, you may even have the wireless network cut out when the microwave or cordless phone is in use.

Problems with cordless phones can be solved by replacing your phones with phones that operate on a different frequency, such as 900 MHz or 1.9 GHz. Cordless phones using the 2.4 Ghz frequency will interfere with wireless networks.

Other potential sources of interference include fluorescent bulbs, 2.4 GHz video cameras, and Bluetooth radios.

How do I perform a speed test on my link?

To perform a speed test, please go to www.speedtest.net.

Please ensure that ALL wireless devices are disconnected from the WiFi – cellphones may be using bandwidth in the background which can skew the results.
Take a laptop or PC and connect it with an Ethernet cable to the router – if this is not possible please position the device you are using to perform the speed test as close as possible to the router.
Run at least five consecutive speed tests selecting a different server for each speed test to get a good average result.

We do not recommend speed tests to be performed using a mobile phone as the WiFi radio on your mobile phone is small, thus low powered, and may not give an accurate reading. Mobile speed test applications are designed to test mobile network speeds.