VOIP FAQ’s

Do I need a new phone number with Wicotel Voip?

There are several options when it comes to Wicotel phone numbers.

  • When you register your Ooma Telo online, you have the option to pick any new phone number in almost any U.S. area code (except Alaska).

  • If you prefer to keep your current phone number, do not disconnect to your current phone service. Select a new temporary number for your Ooma service, then submit a request to Ooma to port your current number to your Ooma Telo. Porting your existing number might take a week or two. Once your number has been ported you may cancel your old phone service.

Is there a maximum amount of minutes per month with Wicotel?

Wicotel’s policy includes 5,000 minutes per month for outbound calling, which is more than 80 hours of total talk time. This policy is enforced on a case-by-case basis in the event that the subscriber is clearly abusing the Ooma service (i.e. call centers, commercial purposes, etc.)

The best part? You can enjoy the flexibility of Ooma residential VoIP plans with no annual contract, it’s easy to set up and you can call anyone, anywhere in the U.S.

What is Voice Over Internet Protocol (VoIP)?

When you make a VoIP call, your voice is transmitted from the phone and is then digitized into data packets. Each data packet is sent over the internet to a specified destination, and reconverted back to voice to complete the call.

In short, VoIP calls are essentially voice data transfers, but sound exactly like a traditional landline call thanks to advancements in digital and telecommunications technology.

Different uses for VoIP
VoIP technology can be implemented in any location where there is an internet connection, allowing for a wide variety of uses.

Home

In the home, VoIP subscribers can use the broadband internet access to place calls just like they would with a standard landline service, including inbound and outbound calling.

Companies like Wicotel go a step further, often offering free unlimited calling nationwide (all you pay are applicable taxes and fees). Thanks to advancements in technology, VoIP can be implemented in several ways:

VoIP phones: These are designed like digital business phones, but are instead connected to your home’s hardwired ethernet or wifi connection.
VoIP adapter: Homeowners can also use a VoIP adapter that converts their standard analog phone into a VoIP phone.
Smartphone: VoIP providers like Wicotel allow homeowners to place calls through a downloaded app, giving mobile VoIP access wherever there is a wifi connection.

What makes Wicotel different from other VoIP services?

Wicotel uses PureVoice HD technology to give you crystal-clear calling and excellent voice quality. In addition, the Wicotel is not just another phone, it’s an intelligent platform that provides an entire suite of services to your home, including:

Nationwide calling, voicemail, call-waiting and 911 service

Optional Premier service with advanced features including the most comprehensive blacklisting to block telemarketers and other unwanted callers

Mobile app calling

Connections with smart home devices like Nest and Amazon Echo

A complete smart home security system with Remote 911

What equipment do I need?

The exact equipment you need depends on which method of VoIP you’re using.

The first thing you’ll need is a broadband connection – a fibre optic one so it’s more reliable, and an unlimited one means you can talk as much as you want to. You’ll get the absolute best VoIP experience possible with a full FTTP or an ethernet connection, which are available with some business broadband providers.

  • For VoIP with an adapter, you’ll need… a VoIP adapter (of course), and a compatible phone. If it plugs into a router, you’ll need a compatible router too.
  • For VoIP with a computer, you’ll need… a laptop or desktop computer with an internet connection, the right software, and either a headset or speakers and a microphone. Headsets are better for clarity and sound quality, but you can get by just fine without.
  • For VoIP with a smartphone, you’ll need… a smartphone, connected to Wi-Fi and with your chosen app installed.

 

Some VoIP providers may do things differently, and might require specific equipment. Contact your provider for more info on this – and don’t worry, they’ll provide you with everything you need to get started, and guide you through the setup when you sign up.

What are the Pros and cons of VoIP?

Pros: The main advantage of using a VoIP service is that it can be a lot cheaper than regular landlines, especially for calling overseas. With certain setups, in fact – like using FaceTime – it’s completely free.

It can also give you much clearer sound, especially on a high-speed fibre optic line. And, if a bunch of people in your household or office need to make calls at the same time, it’s a better option than splashing out on installing multiple phone lines.

Cons: On the other hand, your call quality on VoIP will be affected by the state of your broadband line – slow internet can mean rubbish phone calls. That said, so long as you’re using a fibre optic line, all should be okay.

There are also quite a few things available with a landline phone that are missing from VoIP. A lot of landline providers offer calling features, for instance – like voicemail or call waiting. And some numbers can’t always be called over VoIP, such as directory inquiries.